Privacy Policy
Last Updated: February 23, 2025
Welcome to SwapNook.in! Your privacy is important to us. This Privacy Policy explains how SwapNook (we","our","us") collects, uses, shares, and protects your personal information when you use our services.
By accessing or using SwapNook.in, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our platform.
1. Data Collection & User Information
When you register, list products, or interact with SwapNook, we collect the following types of information:
Basic Information:
- Full Name
- Email Address
- Phone Number
- Date of Birth (For age verification)
Location Data:
- City & State (For showing relevant listings)
- IP Address (For security and fraud prevention)
Listing Information:
- Products you list (title, images, description, price)
- Listing history and modifications.
User Activity Data:
- Search history and preferences
- Pages viewed and time spent on the platform
- Chat conversations (monitored for policy violations)
Payment & Financial Data (Only for SwapNook Owned Products):
- Payment details such as UPI, credit/debit card, or net banking (processed securely through third party payment gateways)
- Transaction history for purchases made directly from SwapNook
KYC Verification Data (For Premium Sellers & High Value Listings)
- Aadhaar, PAN, or other government-issued IDs (for identity verification)
We do NOT collect sensitive financial information such as bank login credentials or store full payment details.
2. How We Use Your Data
SwapNook collects and processes user data to:
- Provide & personalize services (recommendations, search results, and listing preferences)
- Verify sellers & Prevent fraud (identify verification for premium listings)
- Enable secure transactions (for SwapNook-owned products)
- Send updates & notifications (about inquiries, offers, or promotions)
- Conduct analytics & improve performance (enhancing user experience based on behavior)
- Ensure platform security (detecting and preventing fraudulent activities)
- Comply with legal obligations (assisting law enforcement in case of fraudulent activities)
Automated Decision-Making: SwapNook may use AI-powered fraud detection and recommendation algorithms to enhance user experience.
3. Data Sharing & Third-Party Access
SwapNook Does NOT Share User Data With:
- Third-party advertisers
- Data brokers or external marketing agencies
SwapNook MAY Share User Data With:
- SwapNook child/group companies (for marketing & business improvement)
- Legal authorities (When required by law, fraud investigations, or compliance requests)
- Third-party service providers (such as payment processors & analytics platforms)
All third party partners are required to comply with strict data protection policies to ensure your information remains secure.
4. User Rights & Control Over Data
SwapNook provides users with control over their personal data.
You can:
- Edit or update your profile information at any time.
- Delete your account & associated data upon request.
- Opt-out of marketing emails & notifications (unsubscribe options available in emails).
- Request a copy of your data stored on SwapNook (as per Indian Data Protection Laws).
To request any of these actions, please contact care@swapnook.in
5. Data Retention & Security
How Long We Store Your Data:
- Active accounts: Data is stored indefinitely for ease of use.
- Inactive accounts: Data is deleted after 5 years of inactivity.
- Chat History: Stored for 180 days before being automatically deleted.
Security Measures:
SwapNook employs industry-standard security protocols, including:
- End-to-end encryption for sensitive data transmissions
- Multi-layered firewalls to prevent unauthorized access
- Regular security audits & monitoring to detect threats
- Restricted internal access to user data.
Despite these measures, no platform is 100% secure. Users must also take responsibility for securing their accounts by using strong passwords and enabling two-factor authentication if available.
6. Cookies & Tracking Technologies
SwapNook uses cookies and tracking tools to enhance user experience.
Cookies We Use:
- Essential Cookies – for login sessions and platform functionality
- Performance Cookies – To analyze traffic and improve site usability.
- Marketing Cookies – To personalize promotions and offers.
Users can disable cookies in their browser settings, but some features may not function properly without them.
7. Compliance With Data Protection Laws
SwapNook complies with Indian data protection laws and follows global standards, including:
- Digital Personal Data Protection Act, India (DPDP Act)
- General Data Protection Regulation (GDPR) (For Future Expansion)
- California Consumer Privacy Act (CCPA) (For Future Expansion)
User from different jurisdictions will be notified of any updates in compliance regulations.
8. Updates to This Privacy Policy
- SwapNook reserves the right to update this Privacy Policy at any time without prior notice.
- Users will be notified of significant changes via email or platform annoucements.
- Continued use of SwapNook after updates constitutes acceptance of the revised policy.
9. Contact Information
For questions, concerns, or privacy-related requests, contact us at:
care@swapnook.in
